Outstanding Service and Aftercare: A True Five-Star Experience

We recently purchased an Audi Q5 from Blofield Motor Company, and we could not be happier with the overall experience. From the initial viewing to the resolution of a minor issue after the sale, their commitment to customer satisfaction has been exemplary.

Trustworthy Deal & Generous Upgrade

The sales process was smooth and professional. As a minor detail, the rear parcel shelf was missing upon collection. Rather than offering a small refund, Dom was incredibly generous and upgraded our warranty package to compensate, showing outstanding integrity and goodwill right from the start.

Aftercare Exceeds Expectations

A few weeks after collection, the vehicle developed a minor technical issue: the premium Varta stop/start battery failed (a costly component, circa £300). Crucially, this component was technically deemed a consumable item and not covered under the standard wear-and-tear clauses of the warranty.

This is the moment when many dealerships fall short, but Blofield Motor Company stepped up immediately. Despite the battery not being a claimable item, Dom quickly agreed to cover the entire replacement cost out of exceptional customer goodwill. Simon then followed up immediately to confirm the brand-new, necessary component was already ordered and waiting for collection at our local GSF under the vehicle's registration.

The speed and complete lack of bureaucracy in resolving this were genuinely impressive. They honoured their commitment immediately, ensuring we experienced zero downtime or hassle.

If you are looking for a company that provides great service before the sale and backs it up with flawless, no-quibble aftercare, look no further than Blofield Motor Company. We highly recommend them and would definitely purchase from them again. Thank you, Dom and Simon!

Ray & Jenny

Mrs got an a class from these guys. Simon with the best service.

Highly recommended!

ashley tuckfield

Bought a very tidy Fiat from Blofield - once collected we found an issue with a seal on the petrol tank, whilst not ideal, Simon was on it straight the way, recovering the car and getting the issue fixed, even going further and adding a longer warranty. If you judge any dealer by how they help customers then Simon and his team are top notch.

mark firth

Amazing service from Blofield Motor Company.
Dom and Simon look after you from the moment you arrive to the time you drive away. I bought a Jaguar F-Pace and i was very happy but a week later had a filter fault, it was booked in and sorted asap.
The service I received from them was exemplary and I am a very happy Jag owner.
Would definitely recommend BMC to anyone who is looking at a used car. I will definitely be back if I need another car. Thank you

damian lloyd

Brought a BMW1 series from Simon at Blofield Motor Company. Simon was great, was not pushy, allowed us lots of time to look around. Took it for test drive, he stated the car had only just come in and needed a good valet. Picked it up a week later, with a years mot, warranty and a valet. Allowed us to use his computer to tax and insure the vehicle as the phone signal was poor.
Thanks Simon for your great customer service and your attention to detail. Aaron.

Joanne Parish

Can’t praise Blofield Motor Company enough, firstly, the cars are keenly priced, if there are issues, they are sorted, Simon and Dom actually keep their promises, a commodity I’ve found rare in this line of business, if you want value for money and good service this is the place to come.

Laurence Cohen

Bought a car from Blofield motor company last October, very friendly and easy people to deal with would definitely recommend

Jon Askew

Lovely guys. Really helpful, car was exactly how they described. Sorted delivery and over all a great dealership. Simon and Dom were great.

Henry Jones

Bought an Audi last week from yourselves. Such a friendly environment, very informative. Fixed everything I wanted ready for when I needed for work. Will come back for my next car 👍🏽 thanks guys

KIRA TUCKER

I bought my black Seat Leon from here on the hottest day on record August 2022! Left it a while to review but have to say this is the best car I have ever owned ! Great service from the salesman and I would highly recommend!

Cxx

Purchased my Nissan Qashqai from this dealership and I am over the moon. Fantastic customer service and advise given. Lovely team

Gemma Johnson

Me and my wife recently purchased two cars from this dealership and were over the moon with the service we were given. No pushy sales and more than happy to answer any questions and over came any issues with no questions asked.

Thanks guys, really happy with our new BMW 1 and 5 series!

Pleasure to deal with you.

Matthew amis

Purchase a mazda cx-5 2015 at the end of October 2021 had a problem on the way home phoned them up came out straight away and picked the car up and fixed GREAT SERVICE GREAT CAR HIGHLY RECOMMENDED THANK YOU JOE

NATALIE MITCHELL

Simon was great start to finish. Great little garage. Popped in for a light bulb was done straight away and wouldn't take any money for it. Little things that count. Top Notch

craig lennon

Many thanks all the best. Phill

Philip bickley

I bought a car from Blofield motors. After collecting the car I had a very small issue that was rectified straight away by Simon. Its now been 3 weeks and I am very happy with my purchase. It was very seamless all the way through.

Anonymous

GREAT SERVICE. MANY THANKS

Daniel Robinson

Thanks Ellie!!!!!!

Jane Smith

Thanks Barry. My daughter was over the moon with what you have done for us. Merry Christmas. Dave

DAVE

Than you Simon.. Very please with the car,

Paul Lane

First class service!!!!!!!!!!!!

James Dean

thanks blofield
very helpful thanks very much. Great service 5*

michelle S

Reliable suppliers of second hand cars
We bought a BMW from Blofield Motor Company for our 21 year old son who's about to do a road trip across Europe. S, the chap in charge, couldn't have been more helpful. Even ordering a spare wheel for the car off eBay and supplying a set of spare bulbs required for European travel. New MOT and 3 months warranty. A great place to buy a car I would say.

GEORGE T

Awesome service! Highly recommended!
I had written my car off about a month ago and was in desperate need of a car. After a recommendation from a friend I visited Blofield Motor Company. They had a good selection of cars. After my test drive the sales guy explained that it would go through a thorough inspection and have a full MOT before I was able to take it away. This was on a Sunday and there were no mechanics to complete the work there and then. He promised he would have it ready by 3 the next day! Blofield came through and delivered! Awesome helpful Sales Staff and brilliant workshop to get it done so quickly! Would highly recommend to all!!

Dan S

Excellent hassle free service
Brilliant personalised service, and completely stress and hassle free. Would highly recommend

AMY H

Freelancer td4 hse
Passing enquiry that turned into 3 test drives and a purchase by us... nothing was to much trouble and was made to feel very at ease... surprised to receive not only years mot but a service carried out too before collecting ... very easy hand over on collection.. very impressive service from start to finish many thanks

DARREN P

Local and trustworthy
I bought my car from here over 5 years ago. I was delighted with my car and return each year to have the mot done. Any repairs have also been done at this garage. I am only 5 minutes away so having a place I trust on my doorstep is perfect.

Trevor N

Very pleased
Nothing is to much trouble. I bought a nissan qashai which had a few problems but they were sorted. Very happy.

Anthony O

Absolutely outstanding!
I recently bought a Ford Kuga from Blofield, after having my last car written off, I was in desperate need of a new car. The young lad who I dealt with was polite and friendly and made us feel very confident from the minute we arrived. After agreeing to purchase the car he promised to have it ready for the next day with an MOT, Service and re clean. The guys went above and beyond the call of duty and had the car ready for me by 2pm the next day and even helped me to tax it. I will look no further than this garage for any of my car needs, you’ll be seeing me again!

joe S

Discovery 4
Really great guys to deal with, Simon is very knowledgable and friendly. It was a pleasure doing business with him / them.

sean J

top notch boys
really pleased with our new car. Only 4 stars as it was raining when we collected and couldn't have roof down

jamie S

Purchase experience
Purchased a Vauxhall from these guys in December. Couple of issues but they sorted it. Really friendly staff well organised and above all decent geezers !!!! Go buy a car people ! Thanks Guys Matt

Matthew W

Brilliant service.
Very good friendly and efficient service, would highly recommend.

LIAM E

Brilliant!
Fab selection of cars, Great customer service & friendly team. Would definitely recommend.

Debora S

Fantastic experience
From start to finish they have been fantastic would highly recommend if you are looking for a car, the salesman was extremely helpful and very friendly

KELLY C

Top service
Simon was just brilliant from start to finish, top service given, kept updated on everything and very happy customer

catrina B

Extremely pleased
Brought a Mercedes Benz from here, in June absolutely love the car. Simon was a star from start to finish, nothing but helpful. Ten out of ten

Trevor D

Friendly, helpful service
Very pleased with my car, small glitch was fixed with no problem.

Sarah M

100% Recommend
Amazing service from start to finish! Just bought a Mercedes from this dealership and the car was in Amazing condition!! Thank you all for your help

Alicia J

Superb!
Excellent all round. Really pleased with my mini which was well presented and fairly priced. The service we received was friendly & helpful - no hard sell like so many other places. Would def buy from Blofield Motors again. Thanks, and sorry it's taken me a few months to realise I hadn't left a review for you anywhere - too busy having fun in my car!

Karen M

GREAT CUSTOMER SERVICE BETTER THAN MAIN DEALERS
I OWN A CAB COMANY IN KENT AND BUY SEVERAL CARS EVERY COUPLE OF MONTHS. THIS WAS THE FIRST TIME I HAVE USED THESE GUYS AND FOUND THIER SERVICE WAS BETTER THAN THAT OF MAIN DEALERS, (FROM MY PROFFESSIONAL POINT OF VIEW AS I USE A LOT OF CAR SALES). I BOUGHT TWO VEHICLES OFF THEM AND DECIDED TO WAIT A FEW WEEKS BEFORE WRITING THIS REVIEW. THE CARS WERE VERY REASONABLY PRICED AND ARE RUNNING EXACTLY AS THEY SHOULD. BE HONEST WITH THEM AND THEY WILL TREAT YOU VERY WELL

Mark J

Vauxhall Adam
Simon was very helpful from start to finish of purchasing, as I did mine through finance. When I had problems with something they were quick to look at it & replaced bits quickly. Still willing to help out a year later. Definitely will recommend

Megan G

Extremely grateful
Purchase a mazda cx-5 2015 at the end of October 2021 had a problem on the way home phoned them up came out straight away and picked the car up and fixed GREAT SERVICE GREAT CAR HIGHLY RECOMMENDED THANK YOU JOE

Derek W

Really helpful ,had a test drive in it and delivered it to my door

matthew turner

Always first class
Always a first class service. They have been looking after my vehicles for years. I would not take them any ware else.

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